Glenn Cooper

Avril Prosser

Charlotte Dann

Karen Porter
Behaviour Support Worker
Karen is our Autism Lead with extensive experience in ASC and MLD gained working in a special school. Her expertise with visual aids such as CIP and Social Stories are invaluable.

As a team we are able to use our combined experience and skills to support your setting with children with Social, Emotional and Mental Health difficulties.

There can of course be no “one size fits all” approach to behaviour management and responses need to be personalised and designed to meet the very specific needs of each individual child. “Thinking out of the box” is of crucial importance and this may require a change in mind-set for some stakeholders. Whilst clearly defined procedures and protocols are of course essential, these should not be permitted to block the development of original and creative solutions. It should never be acceptable to do something in a certain way simply because, “That’s the way we’ve always done it”. HCC Behaviour Strategy 2015 2018

Individual work with children is through referral to the service. We use the Hertfordshire Behaviour Strategy tier system to identify the level of support.

The following list is a guide to a tiered response to addressing behaviour problems. This follows the Hertfordshire Behaviour Strategy.

What we can offer in your setting:


  • What HPBSS do
  • Attachment Disorder
  • ADHD
  • ASD
  • Emotional Incest 
  • Inclusion
  • Lego Therapy
  • Herts Steps

If there is anything else that you particularly want or need just ask.


  • SEMH
  • Resources
  • Behaviour management
  • Environment management
  • Deployment of support staff
  • Strategies
  • Behaviour Surgeries
  • Protective Behaviours
  • Communicate in Print
  • Social Stories
  • Solutions Circles

Paperwork Support

  • EHCP
  • ENF
  • Referrals to other agencies
  • Safety and Support Plans
  • Individual Risk Management Plans
  • Boxall Profile reports


Our in school support falls into four main areas

  1. Working with teachers (particularly NQTs)
  2. Working with support staff (particularly 1:1s)
      This could include:
    • Suggesting strategies
    • Help with resources
    • General advice
  3. Attendance at meetings such as TAFs, CDC appointments, CIN/CP and Professionals 
  4. Working directly with children with SEMH

Priority is always given to children who are at risk of permanent exclusion or have had fixed term exclusions. The support will be bespoke for the individual child and their level of need will determine the time spent with them. They will supported in or out of class. The plan around support for the child will be based on what has been requested by the school and what the HPBSS team feel will be most effective.

Location and contact number

We have our office at Oughton Primary and Nursery School and can be contacted there on 01462 450716 ext 215

Please be aware that there is not always someone in the office.

In the first instance to discuss your needs please contact Naomi on 07557 953471 or at This email address is being protected from spambots. You need JavaScript enabled to view it.
When making a referral a signed Service Request will be required as well as HPBSS paperwork.

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